1. Introduction

Welcome to Nilgiri Natural Herbs and Oils (NNHO). These Terms & Conditions govern your access to our website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these terms and the policies published on our website. If you do not agree, please discontinue use of the website.

2. Products and Descriptions

NNHO offers essential oils, botanical oils, hydrosols and related natural products.

We make reasonable efforts to ensure that product descriptions, photographs, sizes, prices and other information are accurate. Minor variations in colour, appearance or packaging may occur due to the natural characteristics of botanical products or packaging updates.

Please review the product description, ingredients, size, directions and safety precautions before placing an order.

3. Product Safety and Intended Use

Products must be used according to their labels, instructions and applicable safety precautions.

  • Follow product-specific dilution and application instructions.

  • Avoid contact with eyes and sensitive areas.

  • Keep products out of reach of children and pets unless specifically intended for their use.

  • Discontinue use if irritation or an adverse reaction occurs.

  • Seek appropriate professional advice if you are uncertain whether a product is suitable for you.

Unless expressly identified otherwise, our products are not medicines and are not intended to diagnose, treat, cure or prevent diseases. Website content is not a substitute for professional medical advice.

4. Prices, Taxes and Payment

All prices are displayed in Indian Rupees (INR), unless otherwise specified.

Applicable taxes, shipping charges and other mandatory fees will be disclosed before an order is placed, as required by law.

Payments may be processed through Razorpay or other payment methods displayed at checkout. Orders are subject to payment verification.

If an amount is debited but your order is not confirmed, contact us with the transaction reference. We will investigate and arrange any applicable refund in accordance with the circumstances and applicable law.

Customers must not share their banking passwords, OTPs or UPI PINs with anyone claiming to represent NNHO.

5. Orders and Confirmation

When you place an order, you submit a request to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

We may contact you to verify order details, delivery information or payment status. If we cannot fulfil an order due to stock unavailability, a pricing error or another legitimate reason, we will notify you and arrange any applicable refund.

Please ensure that your name, email address, telephone number and shipping address are accurate.

6. Shipping and Delivery

We currently intend to process orders within 1–3 business days after payment and order verification, subject to product availability.

The estimated delivery time is 3–7 business days after dispatch for serviceable locations within India.

Shipping charges are calculated at checkout and displayed before you complete your purchase.

Delivery estimates are indicative and may be affected by courier delays, public holidays, weather, transport disruptions or incorrect delivery information. We will make reasonable efforts to communicate material delays where practicable.

Please refer to our Shipping Policy for further information.

7. Cancellations, Returns and Refunds

Cancellation, return, replacement and refund requests will be reviewed according to the circumstances, the information provided at the time of purchase and applicable law.

If you receive a damaged, defective, leaking, incorrect or materially different product, contact us promptly with your order details and supporting photographs, where possible.

We will review the complaint and communicate the appropriate next steps. Applicable remedies may include replacement, return or refund.

Nothing in these terms removes any consumer right or remedy that cannot lawfully be excluded.

Please refer to our published return and refund procedure, or contact our customer support team for assistance.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate information when placing an order.

  • Use products in accordance with their instructions and safety warnings.

  • Use the website only for lawful purposes.

  • Avoid fraudulent transactions or unauthorised access to website systems.

  • Respect intellectual property rights associated with our website and products.

9. Intellectual Property

Unless otherwise indicated, the original text, branding, logos, photographs, graphics and other content on our website belong to NNHO or are used with permission.

Reproduction, commercial distribution or modification of this content without appropriate permission is prohibited, except where permitted by law.

10. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, hosting providers and website plugins.

Those providers may have separate terms and privacy policies. Our responsibilities to customers remain subject to applicable law.

11. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems or circumstances beyond our reasonable control.

We may update website content, product listings or features as our business develops, subject to applicable legal obligations.

12. Privacy

Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable data protection laws.

13. Customer Complaints

For questions, order issues or complaints, contact:

Business: Nilgiri Natural Herbs and Oils (NNHO)
Email: varathasiva1966@gmail.com
Phone: 7094636039
Address: D.No 77/1, Murugan Lodge Building, Ettiness Road, Ooty – 643 001, Tamil Nadu, India.

Complaints will be handled in accordance with applicable legal requirements. The designated grievance contact and any additional required disclosures will be published once confirmed.

14. Changes to These Terms

We may revise these Terms & Conditions to reflect changes in our business, website or legal obligations. The latest version and its effective date will be published on this page.

15. Governing Law

These terms are governed by the laws of India. Disputes will be handled by the courts or consumer forums having jurisdiction under applicable law.

16. Contact Us

For questions about these Terms & Conditions, please contact NNHO using the contact information provided above.