1. Introduction

Nilgiri Natural Herbs and Oils (NNHO) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect information when you browse our website, place an order or contact our business.

We process personal information in accordance with applicable Indian law and provide notices and obtain consent where required.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

2.1 Personal and Contact Information

  • Name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Delivery address

2.2 Order and Transaction Information

  • Order number and purchase history

  • Products purchased and quantities

  • Payment status and transaction reference

  • Shipping, cancellation and refund records

2.3 Technical Information

Our website and service providers may collect technical information such as IP address, browser type, device information, pages visited, website interactions and cookie identifiers, depending on the technologies enabled.

2.4 Customer Communications

If you contact us by email, telephone or website form, we may retain the information you provide to respond to your enquiry, resolve complaints and maintain appropriate business records.

3. How We Use Personal Information

We may use your information to:

  • Process and fulfil orders.

  • Verify payments and prevent fraudulent transactions.

  • Arrange delivery and provide tracking updates.

  • Respond to customer enquiries and complaints.

  • Process eligible cancellations, returns and refunds.

  • Maintain accounting, tax and transaction records.

  • Maintain website security and troubleshoot technical issues.

  • Improve our products, website and customer experience.

  • Send promotional communications where permitted by law.

  • Meet legal obligations and respond to lawful requests.

We will not knowingly use personal information for purposes that are incompatible with applicable law or the purposes disclosed to you.

4. Payment Processing

Payments on our website may be processed by Razorpay or another payment provider displayed at checkout.

The payment provider may collect information necessary to authorise and complete transactions and prevent fraud under its own privacy and security practices.

NNHO may receive transaction references, payment status and other details necessary to manage orders and resolve payment issues.

We do not intend to collect or store your complete payment card credentials, banking passwords, OTPs or UPI PINs on our website.

Please review the privacy policy of the relevant payment provider for information about its data practices.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

  • Maintain shopping cart and checkout functionality.

  • Support user sessions and website security.

  • Remember website preferences.

  • Measure website performance and usage.

  • Support analytics or marketing features, where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout or other website functions.

Where legally required, we will provide appropriate notice and obtain consent for non-essential cookies and similar technologies.

6. Sharing of Personal Information

We do not sell personal information to third parties.

We may share information with service providers where necessary to operate our business, including:

  • Payment gateways and transaction processors.

  • Courier and delivery partners.

  • Website hosting and technical support providers.

  • Email, communication and customer support services.

  • Analytics and website security providers, where enabled.

  • Accountants, auditors and legal advisers, where appropriate.

We may also disclose information where required by law, in response to valid legal requests, or where necessary to establish or defend legal claims.

We aim to limit information shared with service providers to what is reasonably necessary for their assigned functions.

7. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No electronic storage or transmission system can be guaranteed to be completely secure.

We retain information for the period reasonably necessary for order fulfilment, customer support, accounting, tax compliance, dispute resolution and other lawful business purposes, subject to applicable retention requirements.

When information is no longer required, it will be handled in accordance with applicable legal requirements and our retention practices.

8. Your Privacy Rights

Subject to applicable law, you may be entitled to:

  • Request information about personal data we process.

  • Request correction or updating of inaccurate information.

  • Request erasure of personal data where legally permissible.

  • Withdraw consent where processing relies on consent.

  • Opt out of promotional communications.

  • Raise privacy complaints and exercise other applicable legal rights.

Certain records may need to be retained to meet legal obligations or resolve disputes.

To submit a request, contact us using the details below. We may need to verify your identity before responding.

9. Promotional Communications

We may send information about products, offers or promotions where permitted by law and, where required, with your consent.

You may opt out of promotional emails using an available unsubscribe link or by contacting us.

Opting out of marketing communications will not prevent essential communications relating to an existing order, payment or customer support request.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.

NNHO does not control the privacy practices of external websites. Please review their policies before sharing personal information with them.

11. Children’s Privacy

Our online store is intended for customers legally able to make purchases. We do not knowingly seek to collect children’s personal information in circumstances where such collection is prohibited by applicable law.

If you believe that a child’s personal information has been collected inappropriately, contact us so we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our website, business practices, service providers or legal obligations.

The updated policy will be published on this page with a revised effective date.

13. Contact and Privacy Complaints

For privacy questions, requests or complaints, contact:

Business: Nilgiri Natural Herbs and Oils (NNHO)
Email: varathasiva1966@gmail.com
Phone: 7094636039
Address: D.No 77/1, Murugan Lodge Building, Ettiness Road, Ooty – 643 001, Tamil Nadu, India.

Privacy or Grievance Contact: The designated responsible contact will be published once confirmed.

We will handle requests and complaints within the applicable legal timelines.

14. Applicable Law

This policy is intended to operate subject to applicable Indian data protection, privacy and consumer protection laws, including the Digital Personal Data Protection Act, 2023 and its applicable implementing provisions.

15. Contact Us

For further information about how NNHO handles personal information, please contact us using the details provided above.