1. Introduction

Nilgiri Natural Herbs and Oils (NNHO) aims to process and deliver customer orders carefully and efficiently.

This Shipping Policy explains our order processing times, estimated delivery periods, shipping charges and procedures for handling delivery-related concerns.

2. Delivery Locations

We offer delivery to serviceable locations within India, subject to courier coverage, product availability and any applicable shipping restrictions.

Delivery availability will be determined at checkout or confirmed by our customer support team.

International shipping is not available unless expressly offered on our website or separately confirmed by NNHO.

3. Order Processing Time

Our standard order processing time is 1–3 business days after order placement and payment verification, subject to product availability.

Processing time covers order verification, preparation and dispatch arrangements. It is separate from the estimated delivery period.

Orders may require additional processing time during public holidays, promotional periods, periods of unusually high demand or unforeseen operational disruptions.

Business days exclude Sundays and public holidays unless otherwise stated.

4. Estimated Delivery Time

Our estimated delivery time is 3–7 business days after dispatch for serviceable locations within India.

Actual delivery times depend on the destination, courier coverage and transport conditions. The estimate may vary for remote locations or during periods of disruption.

Delivery estimates are indicative and are not guaranteed arrival dates. We will make reasonable efforts to communicate material delays where practicable.

5. Shipping Charges

Shipping charges are calculated at checkout based on the applicable order and delivery details.

The shipping fee will be displayed before you complete your purchase.

Any free-shipping offer, if introduced, will be subject to the conditions stated in that offer, such as minimum order value or eligible delivery locations.

No undisclosed mandatory shipping fee will be charged.

6. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation through email, SMS or another available communication channel.

Tracking details will be shared when available from the courier partner.

Please retain your order number for any shipping enquiry and contact us if you do not receive the expected order confirmation.

7. Accurate Delivery Information

Customers should provide a complete and accurate delivery address, PIN code, email address and reachable telephone number.

If you identify an error, contact us as soon as possible. We will attempt to update the details before dispatch if operationally possible.

Once an order has been dispatched, address changes may not be possible and may depend on the courier’s procedures.

8. Failed Delivery and Returned Shipments

If delivery fails because the recipient is unavailable, the address is incomplete or incorrect, or repeated delivery attempts are unsuccessful, the courier may return the shipment to us.

Where reasonably possible, we will contact the customer to discuss available next steps.

Any redelivery charge, cancellation or refund will be assessed according to the circumstances, the terms disclosed before purchase and applicable law.

This policy does not remove any statutory consumer right or remedy.

9. Damaged, Leaking, Defective or Incorrect Products

Please inspect your order upon receipt.

If your package arrives damaged, leaking, tampered with or containing an incorrect product, contact us promptly, preferably within 48 hours of delivery, so we can investigate.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the outer packaging, shipping label and affected product, where possible.

We will review the issue and communicate the appropriate resolution, which may include a replacement, return or refund, depending on the circumstances and applicable law.

Please retain the product and packaging until we advise you on the next steps.

The suggested 48-hour reporting period helps us investigate shipping issues efficiently. It does not remove statutory rights or remedies that may apply beyond that period.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible with your order number.

We will attempt to stop the order if it has not been dispatched. Once an order has been handed to the courier, cancellation may no longer be operationally possible.

If cancellation cannot be completed before dispatch, contact our support team to discuss the available options under our applicable return and refund procedure.

All cancellation decisions remain subject to applicable law.

11. Returns and Refunds

Return, replacement and refund requests are reviewed on a case-by-case basis, taking into account the product condition, nature of the complaint, order details and applicable legal requirements.

If a product is damaged, defective, incorrect or materially different from its description, contact us promptly.

If a refund is approved, it will generally be processed through the original payment method where feasible. The time required for the amount to appear in your account may depend on the bank or payment provider.

Any applicable refund will be handled in accordance with the circumstances and applicable law.

For return or refund assistance, contact varathasiva1966@gmail.com or call 7094636039.

12. Product Handling After Delivery

Please follow the storage and handling instructions provided on the product label.

Keep products away from children, avoid exposure to excessive heat where instructed, and observe all product-specific safety precautions.

13. Delays Beyond Our Control

We make reasonable efforts to fulfil orders within the estimated timeframes. Delays may occur because of weather, public holidays, courier disruptions, transport restrictions or other circumstances beyond our reasonable control.

We will provide assistance and relevant updates where practicable. Nothing in this section excludes obligations or consumer remedies imposed by applicable law.

14. Contact Us

For shipping, tracking, cancellation or delivery-related questions, contact:

Business: Nilgiri Natural Herbs and Oils (NNHO)
Website: https://nilgirisoils.com/
Email: varathasiva1966@gmail.com
Phone: 7094636039
Address: D.No 77/1, Murugan Lodge Building, Ettiness Road, Ooty – 643 001, Tamil Nadu, India.

Please include your order number when contacting us about an existing order.

15. Changes to This Policy

We may update this Shipping Policy to reflect changes in our delivery arrangements, business operations or legal obligations. The latest version will be published on this page with an updated effective date.

16. Applicable Law

This Shipping Policy is subject to applicable Indian laws and regulations. Nothing in this policy limits consumer rights that cannot lawfully be excluded.